How Do I Cancel My Hosting Account?

by Brad Markle

1 Minutes, 45 Seconds to Read

We are sorry to hear that you want to cancel your hosting account!

Most of our plans include a 90-day money-back guarantee. This period of time should allow you to test additional programs available with your account if that is the issue. For example, if you’re not sure if WordPress is going to meet your needs, you can save time by using the BoldGrid page builder instead to speed up your website buildout workflow.

Some of our plans even include Launch Assist*. Be sure to check out the services available through our Managed Hosting team to help you get your account launched in the right direction.

If you have any further questions, please feel free to contact us at any time.

How to Disable Auto-Renew and Cancel Services

To disable auto-renewals or cancel services you will follow the same process.

  1. First, you will need to login to AMP.
  2. Click the Billing tab, then click My Subscriptions. This will bring up your subscriptions.



  3. To cancel a service or disable auto-renewals, click the red “X” next to the product or service you would like to cancel.



    After clicking the red “X”, you will be taken to a short survey screen. From there you will just need to answer the required survey questions, then click Submit. Once done, you will be taken to a screen that says “Cancellation Request Submitted.”



    You will now see that the subscription you canceled says “Set to Expire.”


Canceling a product or service will set it to expire, but any subscriptions will remain active until the time that has already been paid in advance and will no longer renew.

If you would like to cancel something immediately instead of setting it to expire, or if you decide in the future that you want to renew again, please contact Customer Service so that they may assist you with an immediate cancelation or renew your hosting account. They are available from 9AM – 9PM ET, Monday – Friday. We recommend calling them at +1-757-416-6575 as the fastest method, followed by chat, and then creating a ticket if necessary.

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80 thoughts on “How Do I Cancel My Hosting Account?”

  2. I was unable to launch the chat to cancel (both Chrome and Firefox), but I was able to reach customer service by phone. The process is easy if you have all of the information ready.

    1. Hello Pat – Apologies for the problems with Chat. We appreciate your input and information on the process.

  3. The very reason I have to call technical support to cancel is why I’m canceling. Update your support.

    1. Hello. We want to know more about your concerns. Please log in to your Account Management Panel (AMP) and Leave Feedback.

  4. I’m sorry to hear about the issues with the services and how they were offered. We cannot close accounts through the Support Center web page, but you can contact our Billing Team for assistance with your account.

  5. Maybe you should disable comments on pages like this? Seems like the only thing that comes of it is a disconcerting number of people trying to manage their accounts by publicly posting sensitive information.

    1. Yes, disabling comments may be more convenient for us in the short term, but in the long run the comments serve to emphasize the point that this is the wrong location to post sensitive data. We believe it’s helpful to strike out the data and point the poster in the right direction.

  8. Greetings –

    I was all set to sign up, but then I reviewed the cancellation section of the ToS.  As I read it, cancellation ALWAYS requires (at least) a $50 payment, unless one cancels precisely 30 days prior to the end of the contract term.

    Am I reading the ToS correctly?  If not, would Inmotion please explain how these cancellation terms are to understood and given effect?

    Thanks kindly,

     – Richard

    1. Hello Richard!

      Thanks for posting your question regarding the Cancellations section of our Terms of Service. I went ahead and reached out to our Customer Service team to provide some clarification. The $50 early termination fee, as stated in our Terms of Service, applies to cancellations that do not fall under our standard money back guarantee. Customers may always set their accounts to expire 30 days prior to renewal and doing so does not incur the early termination fee. Renewal Reminders are set up to allow customers to prevent any unwanted renewals.

      I hope this helps!

      Sincerely,
      Carlos D.

  9. Good morning,

    I want to cancel my hosting service because I don’t use more my website.

    My Subscription is: ************* (******)

    My last 4 digits card1 is: ****

    My last 4 digits card2 is: ****

     

    Thanks

    1. Since this is just our public forums, please contact our Live Support team for assistance canceling your account. I also marked out your credit card information, since it is not safe to post this publicly.

      Thank you,
      John-Paul

  11. Hello,

    Please do not renewal my power plan web hosting.

    my last 4 digits card is ***.

    Regards,

    Robert

    1. Since this is just our public forums, it is not secure to post your account specific information here. Please contact Live Support so they can help assist you in a secure setting.

      I have marked out your account specific information for security purposes.

      Thank you,
      John-Paul

  12. Hello, soory when we try to renew the term of us for nest year , the operation faild and the error is 

    illegal  transaction 

  14. I’m surprised by all of the negative comments on here.  I just canceled my hosting subscription and it was extremely simple.  It only took about 10 minutes in an online chat and the agent was very helpful.  I found the instructions to be quite simple to follow.

  15. I made Primary Domain Change and my domain value was billed again.

    I did not know about this cost. I would like to return to the previous primary domain, or if not after making the payment I would like to increase my hosting duration by 25.01.2019

    1. Hello Ciprian,

      In order to have corrections or changes made to billing, you will need to contact our Customer Service team in order to get the issue reviewed and cleared up. Their contact information is below.

      If you have any further questions or comments, please let us know.

      Regards,
      Arnel C.

  16. To whom in might concern

     

     Can you please set my account to expire

    Many thanks in advance

     

    Richard

    1. Richard, as this is a public forum, you will need to contact our Customer Service team to set your account to expire.

  17. Hi i change my plan to  Launch Plan (Web Hosting) and the price is 93.3 dollar but when i avail it the price is change to 191.76? what happen?

    Please kindly explain it.

  18. Good morning,

    I want to cancel my hosting service, and the chat is not working. It seems that the only way to get your attention is to shout out really loud in the comments section.

    Will this service be up soon?

    Thanks

    1. Hello Hector,

      Are you getting an error while connecting to to the chat as it has not had any maintenance all day. You cant also contact our team via phone or emails to perform this action.

      Best Regards,
      TJ Edens

  19. Hi, I would like to cancel my hosting plan but the chat is not working, after a while it just pops up a message telling me that You have been disconnected. I sent you guys a ticket, please help me.

    Thanks and Regards

    1. We are not able to assist here due to the public nature of the comments. You will need to be able to identify yourself as the account owner in order to cancel. However, since you say you sent in a ticket, the team will be able to assist you from there.

  20. Hi. I need to cancel the domain service right now, before starts a new purchase. I live in Colombia – South America and i was calling for about 30 minutes and no one answer to my call, at this pace the cancelation procees will cost me more than a year of subscription with your service. Please cancel my subscription via email or other way, i also tried to use your “live chat”, but it’s down…very sad for a hosting company. I never been cancelling a subscription like this, but i feel very upset about this, so please cancel my account.

    Thanks in advance.

  21. Hello,

    I signed up for one year plan today domain (manishsinha.co). 

    Kindly cancel my account and proecee my refund. It’s too difficult for me to manage 🙁

    Regards,

    Manish

    1. Hello Manish,

      Thank you for contacting us. sorry to hear you want to cancel. Since this is just our public forums, we cannot make any changes to your account from here.

      Please contact Live Support so they can provide account specific assistance, and process your request.

      Thank you,
      John-Paul

  22. Hi

    I am extremely mad that you debited my credit card without my consent for a yearly subscription i never even used in the prior year. last year i took out the subscription as it was at a massive discount. However if you go and look at my activity, you would notice that i never managed to complete a website in order to make use of the hosting services i purchased from you. you should also notice that my domain has subsequently expired and i am not going to renew the license. So quite frankly the fact that you think you are entitled to debit my account for services i never used nor are going to use is unacceptable. you should actually offer me a refund for the first year’s subscription costs that i paid to you as i never made use of your services. Well a reputable company would do that. 

    Anyways i ask that you please reverse the charges you processed against my credit card and cancel any subscriptions i have with your company. Please note this serves as any notice in writing that you might require from me to terminate any subscriptions or services that you offer me. 

    If you however don’t reverse the charge of $146.87 then i will call my bank and order them to reverse this fraudulent transaction. Your choice`

    1. Hello Andrew,

      I do apologize for this inconvenience and you can request a refund by contacting our customer service department. However just to let you know as it states in our Terms of Service that you agreed to in Section 2 article A, it states the following:

      The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE AND AUTHORIZE COMPANY TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term”.

      Best Regards,
      TJ Edens

    1. The steps for canceling an account can be found in the tutorial above. If you require further assistance, you are welcome to contact our customer service team.

      rasg

  24. Carlton, you will need to reach out to Customer Service department for further assistance. Thanks!

  25. I really like Inmotion Hosting they have great customer service reps and have always honored their refund policy. Unfortunately through no fault on their part I have had to use it more than once.

    1. Hello George,

      We are sad to see you leave but if there is anything we can do to help you in the future please do not hesitate to ask.

      Best Regards,
      TJ Edens

  26. Hello ! I owe a VPS-1000S Hosting plan and it works fine but i want to change whm username to different name please help me how can i change my whm username for logging in .

    1. Hello Aman,

      If you are referring to your cPanel/WHM Reseller name, you can certainly change that. Simply log into your WHM and then select “Modify Account” on the left sidebar. Choose your account to modify and then you can change its name. Be aware that also changes the cPanel name as well, so you will use the new name for both WHM and cPanel. If you have Root access to your WHM, that username stays as ‘root’.

      Kindest Regards,
      Scott M

  27. Dear Sirs,

    Can you please change payment frequency from quarter payment to monthly payment.

    Many thanks,

    Kind regards,

    Dragan Petkovic

    Plan: VPS 1000
    Domain: *********.hr
    Username: ******5
    Server: vps****

  28. Hi, 

    Thanks for the quick response. I have submitted a ticket and would like the phone number for those calling from the UK. I tried an international number provided by inmotion, however, it didnt work.

    Thank you,

    1. Hello Hassan,

      Thank you for your question. Our International phone number is: 757-416-6575 x2

      If you are having trouble getting through via phone, it may be easier to get in a chat (there is a link on the top of the page), and request a call back from us.

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

  29. I am trying to contact from the UK and am finding it difficult. Please help as I need to cancel my account ASAP.

     

    Thank you

    1. Hello Hassan,

      Sorry to hear you are having trouble contacting us today. Since we cannot cancel your account from here in the public forum, please contact Live Support.

      If you are having trouble getting through via telephone, there is a Chat link at the top of the page, and you can also submit a ticket via AMP, or email.

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

  30. I have canceled an account. I want to inquire how will you do fee return process? Normally it take how long to get the fee return? Thank you.

    1. We process available refunds immediately, however, it can take your financial institution up to 72 hours to reflect the refund.

  31. I want to delete the domain [removed] because I do not want to continue with the project after the death of my partner. I do not speak English and please delete the domain and its automatic renewal. Thanks.

    1. Hello,

      You are unable to cancel accounts or domains here. Domains with .eu are not domains that we register, so we are not able to cancel them. You will need to contact that registrar to cancel. If you have a hosting account with us for that domain, you will need to contact the Live Customer Service department to do so. You can do that via chat, email, or phone.

      Kindest Regards,
      Scott M

  32. I have been trying to cancel my account all day! When I start chat session I get every time disconnected!”You have been disconnected.” That’s ridiculous!!!

    Please contact my by email and start cancel process.

    1. Hello Maciej,

      Sorry to hear about the chat issues. We are not experiencing those across the business, so it may be something more local to your area. However to the issue of cancellation. You may certainly send an email to [email protected] with your intent to cancel. Please be sure to add account verification (last 4 digits of credit card on file, or the entire AMP password) in order to expedite the process.

      Kindest Regards,
      Scott M

  33. Your cancellation “process,” I suspect is designed to be so cumbersome that clients choose not to follow through.  It should be much easier to cancel; at least as easy as it is to sign up.

    1. We do not intend to make it difficult to cancel your hosting in which it is as simple as making a phone call or sending an email. Could you clarify what specifically within this process you are having an issue with?

  34. Hello Yiannis,

    Thank you for contacting us. Since this is just our public forums, please contact Live Support, so they can investigate this further.

    This also allows them to assist you in a secure and private setting.

    Thank you,
    John-Paul

  35. Hello Yiannis,

    As this is a public area, I am not able to give any account specific information. You will want to contact our Customer Service department so they can find out the reason why you have not yet been confirmed.

    Kindest Regards,
    Scott M

  36. hi

    sir web site is down again again

    5 days keep contact but not fixed so sad we lose lots business

     

    now we thinking to close account 🙁

     

    now

  37. We pay by check not by credit card o do not cancel our account with you.

    Don Ehreth 

     

    1. Hello Don,
      The Support Center is not where you want to make any specific requests about your account. You will want to address any specifics with our Billing and Customer Service team. They will be able to assist you with any specifics for your account.

      Kindest Regards,
      Scott M

  39. Hello hyo sik kong,

    Thank you for your comment. Since this is just a public forum, we cannot process a cancellation from here.

    As explained above, please contact Live Tech Support so they can process your cancellation.

    If you have any further questions, feel free to post them below.
    Thank you,

    -John-Paul

  42. Hello. I’m in my admin and trying to shut off auto renew.  I clicked the link to cancel for “Contact Us” and it takes me to this forum.  Strange. Anyway, how can I shut off auto renew?

    Thanks

  43. Just a note. I have my account to set up to auto renew. However, I was fortunate to log in today and check my account status and learned that the credit card I use to auto renew expired many months ago. Fortunately, I was able to get that updated before my auto renew date came up. Would I have gotten a notice before my domain became eligible for a take over?

    1. When any bill item fails to bill, we will send notices via the primary email on the account letting you know that there was an issue charging the card on file. In the event that you do not notice the emails in time, the domain would cease to work, so you would notice it there, but you would still have the option to renew before someone would have the opportunity to take it over from you.

  44. I have purchase yesterday the hosting optiion. You charged my card, but i dont get any info regarding this. Please, i would like to resign and want my money back, pls.

    1. Hello Pawel,

      Thank you for your comment. Since this is just our public forum, we cannot cancel your account from here. As explained in this tutorial, please contact Live Tech Support to request cancellation.

      When you sign up for hosting, it posts a charge, but the charge does not go through until you confirm your purchase over the phone.

      We call and email you using the contact information that was provided at signup. If you do not confirm your account over the phone, the initial charge will not go through.

      If you have any further questions, feel free to post them below.
      Thank you,

      -John-Paul

  45. I’ve tried and tried to get further than submitting the initial ticket … I can log into AMP and CPanel, but not Support. I’ve tried calling, 10 minutes on hold is too long. 

    1. Hello David,

      Sorry for the inconvenience, if you are unable to login to AMP to submit a ticket, please send an email to

      Trying to cancel also … was told to log in to Support. Can’t do that because it’s not accepting any password that I might have used … this is a recurring problem. Please respond to my cancellation request. 

      1. Hello David,

        If you can’t login to AMP, you can reset your AMP password in order to gain access.

        Unfortunately we can’t process cancellation requests here publicly without an authorized request. So if you’re unable to login to AMP to process your request, please be sure to submit a ticket to have your request processed.

        – Jacob

    2. Hello Judy,

      We definitely apologize for the delay and any frustrations they have caused you. I do see your email request to cancel your account, and see that the billing team hasn’t gotten back to you quite yet. I’ve gone ahead and alerted them of your ticket.

      To help expedite the process, you could reply to your cancellation request email again confirming your account with the current AMP password, or the last 4 digits of the credit card on file.

      I see that your account doesn’t renew for another month, so there should be plenty of time to process the account cancellation before then.

      In regards to forgetting your password, please check in any Junk folders to ensure the password reset email might not have accidentally gotten filtered.

      Live chats and phone lines appear to be free of a hold time right now, so if you would prefer to talk to us live please try getting in contact with us again.

      Again we apologize for any inconvenience in attempting to reach support or billing today.

      – Jacob

    Comments are closed.

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